You can pay via Sofort Banking, iDeal, credit card, Bancontact

We cannot change the details of your order once it has been placed as we process and pack your order as quickly as possible. You can try the jeans on at home and if they don't fit, return them to us for an exchange or refund. We charge a return costs contribution for every return shipment. In the event of an exchange, we will cover the return costs and the shipping costs of sending the new pair of jeans.

Unfortunately, we cannot change the details of your order once it’s been made, since we process and pack your order as fast as possible. Once the package has been returned to us, you will be refunded and you can place a new order.

A list of the countries can be found here.

In the Netherlands and Belgium, if ordered before 22:00 your order will be delivered the next day. Delivery to Germany takes 1-2 days. For all other countries, check out our shipping overview here.

We love your sustainable mindset, but our warehouse is located in Nieuwegein and not at our office in Weesp. The warehouse cannot be visited, so you still have to order via our online webshop, after which the delivery will be delivered to your home.

For orders of €100 or above we offer free shipping to the Netherlands, Belgium, Germany, France, Austria and Luxembourg. For all other countries, have a look at our shipping overview here.

At the moment, deliveries to post office boxes such as DHL packstation, pick-up stations or similar are not available. However, you will receive a tracking number where you can follow your parcel and, depending on the delivery company, can request a delivery at a pickup station.  

Please check the track & trace information first. If you didn’t receive a tracking link, please check your spam folder. Further contact our service.

If your parcel could not be delivered, it can happen that it will be sent back to us automatically. In this case, we cannot resend it unfortunately. We will refund the amount once the parcel has arrived at our warehouse. Please make a new order in our online shop.

You may return items for a refund or exchange within 30 days of receiving your order. Please ensure your item is unworn, unwashed and has all tags attached. We charge a return contribution of €4,95 in the Netherlands and €5,95 to €9,95 in other countries. Exchanges are free.

MUD Jeans charges a return contribution ranging between €4,95 to €9,95 depending on your location. For more information, see our returns page. Make sure you receive a track and trace number to keep an eye on your shipment.

We can only process registered returns, so please make sure to register your return before you do anything else! Whether you'd like a refund or an exchange, your request can be registered via the returns portal.

If you live within our "Free Returns Zone", your free return label should be directly included in your box. If not, check our general return info section.

After you have registered the return, the return instructions and label will be shared digitally. You can request your copy directly via
mudjeans.returnista.com

Unfortunately, it is only possible to exchange your jeans online.

We understand life gets in the way so if you return your jeans a little late, we understand. As long as they are unworn, unwashed and including all tags we can process your return after a period of 30 days for an additional 15 days.

We only accept jeans back for refund or exchange if they are in new condition. This means they need to be unwashed, unworn and tags must still be intact.

It would be cool but, unfortunately, this is not possible. Please follow the return instructions shared on our returns page.

Your refund will be processed within 14 working days after we receive your return in the warehouse. Please note: the refund will be sent via the original payment method used for purchase. Credit card refunds can take longer to process as the refund is dependent on your credit card company.  

Yes. You can order again via mudjeans.com. New orders are processed by MUD Jeans B.V. During the relaunch, it may sometimes take us a little longer to answer questions, but we will get back to you.

MUD Jeans International B.V. was declared bankrupt in August 2026. The MUD Jeans
brand is now making a fresh start under MUD Jeans B.V. The brand, our jeans and
our circular ambition remain recognisably MUD.

Yes. Circularity remains an important part of MUD Jeans. At the same time, we want
you to choose our jeans because you love them and because the quality, fit and
design are right. The circular way in which we make and take back our jeans
then makes them even more distinctive.

Customers who returned a product during the bankruptcy of MUD Jeans International B.V. and did not receive a refund will receive, as a gesture of goodwill, store credit from MUD Jeans B.V. equal to the value of the return.

Yes. Existing MUD Jeans gift cards and vouchers remain valid and will be honoured by MUD Jeans B.V.

Yes. You can once again return old jeans, including jeans from other brands, so the
material can be reused as a raw material.

Lease A Jeans is not yet available again at the relaunch. We do, however, intend to bring the concept back in a renewed form.

Existing Lease A Jeans agreements remain with MUD Jeans International B.V. and are not part of the relaunch under MUD Jeans B.V.

Yes. The brand store at Torensteeg 3A in Amsterdam remains open. You can view and try on the collection there and return old jeans for take-back and recycling.

We have tried our best to make the experience of buying jeans online as easy as possible because we know how difficult it can be. You can find your size by using our sizing & fitting tool, Fitle. This is available on our product pages. Please also check our size chart for specific dimensions and recommendations per style, also to be found on the product pages in the tab Size & fit.  
If you still need help with sizing, we are happy to help. Please email info@mudjeans.com for styling and fit advice.

Please note the fabric composition of jeans before you place your order. Our non-stretch fabric is produced from 100% cotton (40% recycled, 60% OCS certified organic). These jeans will have a more rigid fit and feel. Any fabric that contains elastane, on the other hand, is considered stretch (1% - 2% elastane), these jeans will have a softer feel and stretch with movement.

Great to hear that you want to recycle your old jeans and save them from waste. If you place an order for a MUD Jeans, you can get a discount and send your old jeans back for free. If you need to make an exchange, please send the jeans for exchange and the old jeans for recycling in the same parcel. We want to recycle your old jeans, but as the transport, discount and recycling process add up, we can only offer one free return label when you place an order on our webshop.

If you live outside the free shipping zone, we cannot offer you a free return label. You can check on our store finder if there is a store nearby that takes back old jeans when purchasing a new one.

As a circular brand, we make sure that no MUD Jeans are wasted and all stay in our denim loop. On top of that, we also do take back jeans of other brands (made of at least 96% cotton) and with this, we take care of the transportation costs and handling costs to get these jeans to our recycling partner in Valencia. Our business model is calculated on taking back one old pair of jeans at the purchase of a new one.

Yes, we encourage you to save your old jeans from ending up as waste.

If you live in the free shipping zone (Netherlands, Belgium, Germany, France, Denmark, Austria & Luxembourg) then you can ask us for a return label. Just go to the return link in the footer and follow the instructions.

If you live outside the free shipping zone, we cannot offer you a free return label. You can check on our store finder if there is a store nearby that takes back old jeans when purchasing a new one.

You can buy our jeans in our online shop or in one of the amazing stores that sell our jeans. Find a nearby store in our store finder. 

Yes, in September 2024 we opened our new MUD Jeans Brand-store in the city center of Amsterdam at Torensteeg 3a.

At the moment you can lease a pair of jeans at the MUD Jeans brand store (Torensteeg 3a in Amsterdam), Sus & So (Hilversum) and our lease store at the Groene Afslag (Laren).

Some stores that sell our jeans are offering the option to return an old jeans when purchasing a pair of new MUD Jeans at their store. You can filter for these stores in our store finder by ticking the box “Recycling collection point”.

All our products are made in Tunisia, where we work closely with the ethical factory and long-time partner, Yousstex International. Our old jeans are shredded and mixed with fresh organic cotton at Recover in Spain, and then dyed and woven into new fabrics by Tejidos Royo - also in Spain. To find out more about our supply chain and sustainable practices, you can read our sustainability report here.

We sure do! Since 2016 we’ve been offsetting our transport emissions.

The fabrics of our new jeans contain recycled fibres from recycling old jeans. So, yes they are fresh and new, but the fabric used was used before. Sometimes, if you’re lucky, you will notice a little recycled fibre in your jeans. This shows that we walk the talk on our mission to create a world without waste. We do not see this as a fault, but as something that makes our jeans unique.

Yes! Our products are designed to be circular, so each component is made with one material only (monomaterial) to ensure recycling. 

Our dyes are cradle2cradle (C2C) certified, which means they are non-toxic. Material health means that the resources and materials used in a product are safe for the consumer and everyone who gets in touch with them in the supply chain.

Yes, all our products are vegan. We are PETA-approved vegan, which ensures that no animal products were used throughout the production of our jeans. Being sustainable goes further than human welfare, that’s why all our denim is cruelty-free.

Per jeans compared to industry standard we use (so you save):
93% less water
74% less carbon emissions
47% less land use
As a company we have a 51% lower impact on biodiversity than industry standard.

• BCORP: B Corps are for-profit companies that use business as a force for good. They are certified by the non-profit organisation B Lab, which checks specific standards of social and environmental performance, transparency and accountability. The Nordic Swan Ecolabel: evaluates a product’s total lifecycle from raw material to waste or in our case recycling, taking into account environmental impact in each part of the supply chain. After an extensive process of 1.5 years we’re proud to say all our products are Nordic Swan Ecolabel certified. 
• GRS: The GRS (Global Recycle Standard) is a full product standard that sets requirements of recycled content, chain of custody, social and environmental practices and chemical restrictions. By being GRS certified we ensure that the recycled components of our jeans are safe for the wearer and the planet.
• Cradle 2 Cradle: evaluates a product’s total lifecycle from raw material to waste or in our case recycling, taking into account the environmental impact in each part of the supply chain.  

Any non-recycled cotton we use is certified organic cotton. This cotton is guaranteed to come from sources where no toxic chemicals, pesticides, or genetically modified seeds are used. Our fabrics are certified through OCS, which stands for Organic Content Standard.

We are proud to share our sustainability report from 2022, please enjoy reading it here.

Here you go!